Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Tucker's Friendly Creations will not keep, use, or sell any of your personal information.
Tucker's Friendly Creations is not responsible if your dog ingests any of the materials within any of our products as they are not made for consumption.

Frequently Asked Questions

Care instructions

All the of the dog toys are for tug or fetch, they are Not Chew Toys. Always monitor your pet while playing. We are not responsible if your dog ingests any of the materials from any the the toys.

What if I want a different color?

Just message me through the website or through our Facebook page.
We will try our best to accommodate

What if I need a different size?

Just message me through the website or our Facebook

Can I order something that is not on the website?

Absolutely. Just message me what you are wanting and I will do my best to make it.
Custom orders are always welcome

Which toy is the best for Heavy Chewers?

The Firehose Rings and the Xtreme Firehose Dog Toy(WIthout Straps) are the best toys for heavy chewers.